Refund policy

Last Updated: March 19, 2025

We offer free 30-day returns, which means you have 30 days after receiving your order to request a return.

Eligibility for Returns

• The item must be in the same condition as when you received it.

• Custom-made, clearance, and final sale items are non-returnable. Items damaged due to misuse or improper assembly are not eligible for return.

How to Start a Return

• Contact us at support@pmmodernshelf.com.

• Once your return is accepted, we will send you a return shipping label and instructions on how to send your package.

• Pack the item securely in its original packaging and ship it back using the provided return label.

• Returns sent without prior approval will not be accepted.

Damages and Issues

• Inspect your order upon delivery and contact us within 48 hours if your item is defective, damaged, or if you received the wrong item.

• For damaged returns, include clear photos of the item, shipping box condition, and shipping label.

• We want our customers to have a great experience, and we will make it right. We will arrange a replacement or refund as quickly as possible.

Exchanges

• If your order is not what you expected and you would like an exchange, we are happy to accommodate.

• The fastest way to get a replacement is to return your item and place a new order for the desired item.

Refunds

• We will notify you once we receive and inspect your return.

• If approved, your refund will be processed to your original payment method within 3–10 business days.

• Shipping fees are non-refundable.If your item arrived damaged or defective, we will offer a replacement or full refund at no additional cost.

• Refunds may take a few business days to appear, depending on your bank or credit card provider.

Exceptions / Non-Returnable Items

• Overstock items

• Custom orders

• Gift cards

For any return questions, contact us at support@pmmodernshelf.com or call 716.573.1465.